Although we maintain strict controls over our products, mishaps inevitably happen. When you receive your delivery, we encourage you to firstly check whether it is satisfactory and complete and if everything is fine, you will be required to sign a copy of the invoice (which our delivery man will keep) to show that you have accepted the order.
If you discover any dissatisfaction with your goods after you have signed for them, then please contact us within 7 days of delivery (please either call us on 2428 7832 or email us at firstname.lastname@example.org). After assessing the situation and dependent on whether the claim is reasonable to us, we may be able to reimburse you, replace the product or offer you cash back on your next purchase, whichever method is most appropriate. It should be noted however that for reimbursements, credit card companies may take up to 5 weeks to recognize the funds in your account.
In order to assist us with assessing the situation, we would advise that you please:
1) Keep the product until we arrange for it to be picked up. We will endeavor to have it picked up as soon as possible after you contact us.
2) If applicable, take a photograph of the problem or defect with the product.